About
Telexpress Contact Center, Inc. is a Philippines-based business process outsourcing (BPO) and customer relationship management (CRM) service provider that forms part of the broader Telexpress group headquartered in Taipei, Taiwan. Established as part of the company’s expansion into English-language markets, the Philippine operation supports multinational clients through customer service, call center operations, and back-office support.
The company specializes in delivering outsourced customer experience solutions, including inbound and outbound call handling, customer support, and operational management for various industries such as finance, retail, and e-commerce. It leverages structured workflows, quality control systems, and information security standards (such as ISO certifications within the group) to ensure service reliability and data protection.
As part of a regional network with operations across Asia, Telexpress provides scalable support services and CRM solutions, enabling businesses to manage customer engagement, improve service efficiency, and expand into international markets. The Philippine office plays a key role in delivering English-language support services and contributes to the company’s multi-country service coverage.