About

Focus Direct Inc. operates as a prominent business process outsourcing (BPO) and international call center service provider located in Bacolod City, Philippines. Established in 2006 as the primary Asian offshore facility for its US-based parent firm, Focus Services LLC, the company specializes in comprehensive customer relationship management (CRM) and multi-product telesales. Its localized delivery operations focus heavily on omni-channel customer support, outbound direct sales verification, technical helpdesk routing, and third-party quality assurance monitoring for major corporate accounts in the North American and global enterprise sectors.

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